Privacy Policy

1. Introduction

Welcome to Convertix.io ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Upwork automation platform and related services.

By using Convertix.io, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number)
• Company information and agency details
• Upwork account information and agency links
• Portfolio information and project samples
• Payment and billing information

2.2 Technical Information

• IP address and browser information
• Device information and operating system
• Usage data and platform interactions
• Cookies and similar tracking technologies

2.3 Third-Party Platform Data

With your consent, we access your Upwork account data to provide our automation services, including job preferences, proposal history, and performance analytics.

3. How We Use Your Information

We use your information to:

• Provide and maintain our automation services
• Generate AI-powered cover letters and proposals
• Match your agency with relevant job opportunities
• Process payments and manage your subscription
• Provide customer support and technical assistance
• Send important updates about our services
• Improve our platform and develop new features
• Comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform, including payment processors, cloud hosting services, and analytics providers. These providers are contractually obligated to protect your information.

4.2 Upwork Integration

Our service integrates with Upwork through authorized API connections. We only access your Upwork data as necessary to provide our automation services and in accordance with Upwork's terms of service.

4.3 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection practices
• Secure data centers with physical access controls

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account information: Retained for the duration of your subscription and up to 2 years after termination
• Portfolio and project data: Retained while your account is active
• Analytics and usage data: Retained for up to 3 years for service improvement
• Communication records: Retained for up to 2 years for support purposes

7. Your Rights and Choices

You have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service provider
• Restriction: Request limitation of processing your personal information
• Objection: Object to processing of your personal information

To exercise these rights, please contact us at hello@convertix.io. We will respond to your request within 30 days.

8. International Data Transfers

Convertix.io is based in Tbilisi, Georgia. Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10. Third-Party Links

Our platform may contain links to third-party websites, including Upwork. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Providing notice through our platform

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Specific Service Information

13.1 AI and Automation

Our AI systems analyze your portfolio and job preferences to generate personalized cover letters and match you with relevant opportunities. This processing is essential for providing our core services.

13.2 Analytics and Performance Tracking

We collect and analyze performance data (view rates, reply rates, conversion rates) to improve our services and provide you with insights about your Upwork campaigns.

13.3 Trial Period

During your 14-day trial period, the same privacy practices apply as described in this policy. If you choose not to continue with a paid subscription, your account and associated data will be deleted according to our retention policies.